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$5.00 SHIPPING ON ALL STANDARD ORDERS!

FAQ's

Payment Options

We accept MasterCard, Visa, American Express, Paypal and Apple Pay. All payment information is securely safe on Fresh Glow.ca
Shipping

We offer to ship within Canadian and the United States.
Most North American orders are subject our flat rate shipping of $5.00 per order. Subject to change.

Orders will be processed within two (2) business days of being received. All orders are shipped via Canada Post, UPS or Purolator.

Returns
If for some reason you are needing to return your items purchased from Fresh Glow

Refunds will be granted under the following conditions:
• Item was purchased directly from freshglow.ca. (We do not issue refunds for product purchased at any of our retail partners or Amazon. For these items, you must follow up with the store directly and follow the guidelines of their specific return policy.)
• Item was purchased within the last 15 days.
• All refunds are credited against the original payment method. No cash refunds will be provided.
• All sale items are non-refundable and final.
• Shipping and handling fees are non-refundable.
• Email us with your order number and reason for return.
• We will email you a return slip to attach to the package.
• Ship the item back to Fresh Glow in its original packaging, with receipt.

FAQs

How long does it typically take to process my order?
Fresh Glow appreciates your business and it is our goal to get your order to you as quickly as possible! Standard orders are processed within 1-2 days, orders placed on Saturdays, Sundays, and holidays will be processed the following business day. Please allow 5-10 business days for standard shipping.

How do I track my order?

Once your order has been shipped, you will receive an email confirmation with your Canada Post tracking number. You are then able to go to the carrier's website to track your order. A tracking number and updates will also be sent to you via Facebook.

If you have other questions
You can email us at freshglowcanada@gmail.com or through our Instant Messenger on Facebook.